I build teams, strengthen delivery and put clear operating rhythms in place. My work spans CEO-office governance, digital projects, customer operations and multi-function business teams.
Career highlights focused on responsibility, execution and measurable business outcomes.
Established agenda-led CEO and SBU reviews, weekly leadership meetings and QBRs, with action owners and follow-through. Coordinated AR/P&L discussions, cross-functional team stand-ups and delivery follow-ups for C2C and nTier initiatives.
Led operations across 15+ web, app and digital marketing projects. Introduced milestone ownership and delivery controls, improving on-time delivery from 50% to 95%, while supporting expansion into SEO and digital transformation services.
Redesigned CRM-led onboarding and team handoffs, reducing customer activation time by 40%.
Built and managed a 25+ member team across Support, LMS, Quality, Collections, Administration and HR; supported 100+ concurrent programs with SOPs, KPIs and service reviews, contributing to stronger retention and commercial performance.
Coordinated field operations across 45+ hospitals. Improved productivity by 45%, supported 95%+ recovery efficiency and negotiated vendor changes yielding approximately ₹8 lakh in annual savings.
Earlier experience includes presales support, institutional operations and customer technical support. Employment dates and results should be aligned with supporting records.
Measured delivery improvement and a practical team-planning demonstration.
Delivery moved from 50% to 95% on time: an improvement of 45 percentage points.
Interactive planning example based on six functional areas led at Pentagon Space. Allocation figures are hypothetical—not historical team headcounts. Use + and − to adjust.
Practical SOP checkpoints, KPIs and KRAs—shown as interactive operating models.
A structured meeting rhythm turns leadership discussions into accountable decisions.
Practical systems for reporting, process improvement, delivery coordination, design and AI-assisted work.
Project management and coordination with the development team through development and deployment. Client-owned product, not a personal venture.
Developed the business idea, strategic approach and commercial product model; handed the concept and plan to the owner.
Open to senior business operations roles and thoughtful conversations about process improvement, delivery and organizational execution.